Privacy Policy

1. Who We Are

Dogstairs Australia operates the website dogstairs.com.au. We manufacture and sell premium custom dog stairs for vehicles across Australia. When you submit an enquiry through our website, you are interacting with us directly.

For any privacy-related questions, you can contact us at woof@dogstairs.com.au.

2. What Information We Collect

We collect information you provide directly to us, including:

• Your name
• Your email address
• Your phone number
• Your vehicle make and model
• Your dog's name and breed
• Any additional information you include in your enquiry

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent on pages — via Google Analytics and Google Ads tracking.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide a custom quote
• Contact you via phone, email, or SMS to discuss your order
• Improve our website and product offerings
• Track advertising performance via Google Ads

We will never sell your personal information to third parties.

4. SMS Communication

By submitting an enquiry, you consent to receiving a one-time SMS from us to arrange a call. Standard message rates may apply. You can opt out at any time by replying STOP.

5. Cookies

We use cookies and similar tracking technologies to improve your browsing experience and measure the effectiveness of our advertising. You can control cookie preferences through our cookie banner or your browser settings. For more detail, see our Cookie Policy.

6. Third-Party Services

We use the following third-party services which may process your data:

• Resend — email delivery
• Twilio — SMS communication
• Google Analytics / Google Ads — site analytics and advertising
• Vercel — website hosting

Each of these providers has their own privacy policy and data handling practices.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data deleted, please contact us at woof@dogstairs.com.au.

8. Your Rights

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at woof@dogstairs.com.au.

9. Changes to This Policy

We may update this privacy policy from time to time. We will post any changes on this page with an updated date.